Privacy Notice

Privacy Policy

This Privacy Policy describes how Richard Sandoval Hospitality ("RSH," "we," "us," or "our") collects, uses, shares, and protects personal information through our websites, restaurants, events, online services, mobile experiences, reservation platforms, loyalty programs, marketing communications, and affiliated brands, including but not limited to Toro Toro, El Centro, Zengo, La Biblioteca, Maya, Tamayo, Venga Venga, dLeña, Lona, Cayao, La Hacienda, Raya, Toro, Aqimero, Casa Chi, Noyane, tán, Ciclo, Bayou & Bottle, and other restaurants, concepts, and hospitality venues licensed and/or operated by Richard Sandoval Hospitality.

This Privacy Policy applies to information collected through our websites and digital properties, including information collected through reservations, event registrations, newsletter signups, online purchases, private dining inquiries, catering inquiries, and other interactions with our brands.

Information We Collect

We may collect the following categories of information:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Reservation information

  • Event registration information

  • Private dining and catering inquiry information

  • Payment and transaction information

  • Employment application information

  • Marketing preferences

  • Any information you voluntarily provide to us

Information Collected Automatically

When you visit our websites, we may automatically collect certain information, including:

  • IP address

  • Device identifiers

  • Browser type and settings

  • Operating system

  • Referring website

  • Pages visited

  • Session activity

  • Date and time of visits

  • Approximate geographic location

  • Website interaction and engagement data

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits (SDKs), web beacons, analytics tools, advertising technologies, and similar technologies to operate our websites, understand website usage, personalize experiences, measure advertising performance, and improve our services.

These technologies may include services provided by:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Meta (Facebook and Instagram)

  • OpenTable

  • Adentro

  • Email marketing providers

  • Reservation and event platforms

  • Customer relationship management (CRM) platforms

  • Analytics and website optimization providers

Where required by applicable law, we obtain consent before deploying non-essential cookies and tracking technologies.

You may manage your cookie preferences through our cookie consent tools and browser settings.

How We Use Information

We may use information to:

  • Process reservations and event registrations

  • Respond to inquiries and customer service requests

  • Process transactions

  • Manage catering and private dining requests

  • Send marketing communications

  • Personalize website experiences

  • Improve website performance and functionality

  • Analyze visitor behavior and trends

  • Measure advertising effectiveness

  • Maintain security and prevent fraud

  • Comply with legal obligations

  • Operate and improve our business

How We Share Information

We do not sell personal information for monetary compensation.

We may share information with trusted third-party service providers that assist us in operating our business, including:

  • Reservation providers

  • Payment processors

  • Marketing and advertising providers

  • Analytics providers

  • Website hosting providers

  • Email and SMS communication platforms

  • CRM providers

  • Event and ticketing platforms

  • Professional advisors and legal counsel

We may also disclose information:

  • To comply with legal obligations

  • To protect our rights and property

  • In connection with a merger, acquisition, restructuring, or sale of assets

  • When required by law or governmental request

Marketing Communications

If you opt in to receive communications from us, we may send newsletters, promotional offers, event announcements, and restaurant updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Sensitive information transmitted through our websites is encrypted using industry-standard security technologies.

While we take reasonable measures to protect information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence, including California, Colorado, Virginia, Connecticut, Utah, and other applicable jurisdictions, you may have rights regarding your personal information, including:

  • The right to know what information we collect

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion of personal information

  • The right to opt out of certain data sharing or targeted advertising activities

  • The right to appeal certain privacy decisions where applicable

To exercise any applicable privacy rights, please contact us using the information below.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

California residents may request information regarding:

  • Categories of personal information collected

  • Categories of sources of information

  • Categories of third parties receiving information

  • Business purposes for collection and use

  • Requests for access, correction, or deletion

We will not discriminate against individuals for exercising applicable privacy rights.

Children's Privacy

Our websites are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Third-Party Websites

Our websites may contain links to third-party websites, reservation systems, social media platforms, and external services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Your continued use of our websites after updates are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Richard Sandoval Hospitality

Email: info@richardsandoval.com

Website: www.richardsandoval.com

Privacy Requests: info@richardsandoval.com